What is TheSpaDr's Return and Refund Policy?

At The Spa Dr. we want you to be completely satisfied as we hold our products to the highest standards. 

This Return and Refund Policy outlines our procedures for returns, refunds, and subscription changes.

30-day Satisfaction Guarantee

For the first order created under the subscription, you are eligible for a 30-day satisfaction guarantee. This means that from the date of order shipment, you have 30 days to assess the product and decide if you are satisfied with your purchase. If you are dissatisfied with the product, you can initiate a return request. 

Our team of Skincare Experts can provide personalized assistance for your purchase, and a phone call can be arranged. Please contact our customer support team via email ([e-mail]) or through our Contact Us page at least 2 business days before your next shipment is scheduled to process. 

No Returns or Exchanges After 30 Days

After the initial 30-day guarantee period has elapsed, no returns or exchanges will be accepted for subsequent subscription orders. We do not accept any returned products, except for products that arrive to you damaged as established below. 

If you do not wish to receive a shipment, please contact our customer support team via email ([e-mail]) or through our Contact Us page at least 2 business days before your next payment is collected and an order is created. Once the payment has been collected, the order is being processed for shipment and cannot be canceled.

Subscription Order Cancellation Policy

You are granted a 2-day window before your subscription order is generated to request changes or cancellations. Please contact our customer support team via email ([e-mail]) or through our Contact Us page at least 2 business days before your next payment is collected and an order is created. If you request cancellation beyond the 2-day window, the order created cannot be canceled. However, your subscription will be terminated, and no new orders will be generated.

Defective Products

A product is considered defective if it arrives damaged. If you received defective products, please report the issue to our customer support team within 15 business days upon delivery. Replacement will be arranged after evaluation.

Subscription Product Removal and Changes

You can change or remove products in the subscription. The price of the subscription will be adjusted based on the chosen products. You should contact us at least 2 days before your next payment is collected and an order is created.

Subscription Changes Policy

You have the option to make changes in your subscription before an order is created. You should contact us at least 2 days before your next payment is collected and an order is created. The changes will be applied within 24 hours, and a confirmation email will be sent.

Change Frequency

You have the flexibility to adjust the frequency of your subscription deliveries from our options of 4, 6, or 8 weeks. Changes made to the frequency will be reflected starting from the next subscription order and will not affect the current order that has already been generated. You should contact us at least 2 days before your next payment is collected and an order is created to make any changes.

Skip a Billing Cycle

This allows you to temporarily delay your next scheduled delivery. The subscription automatically resumes its regular delivery schedule after the skipped cycle.

How to Initiate Cancellation, Return, or Frequency Change

You can initiate subscription cancellations, return requests, or frequency changes by reaching out to our customer support team via email ([e-mail]) or through our Contact Us page.

Customer Support Team

Our team can provide personalized assistance for your purchase, and a phone call can be arranged. Please contact our customer support team via email ([e-mail]) or through our Contact Us page.

In the rare case of allergic reactions, you should stop using the product and seek medical assistance. Please refer to our Disclaimer page for any allergens and health concerns you may have.