What is TheSpaDr's Return and Refund Policy?

At The Spa Dr., we want you to be completely satisfied as we hold our products to the highest standards.

This Return and Refund Policy outlines our procedures for returns, refunds, and subscription changes.

30-day Satisfaction Guarantee

One-Time Purchase (OTP) Orders
For one-time purchase orders, we offer a 30-day satisfaction guarantee. This means you have 30 days from the date of shipment to evaluate your product. If it doesn't meet your expectations, simply initiate a return request via our Contact Us page.

Subscription (Subscribe & Save) Orders
For the first order created under the subscription, you are eligible for a 30-day satisfaction guarantee. This means that from the date of order shipment, you have 30 days to assess the product and decide if you are satisfied with your purchase. If you are dissatisfied with the product, you can initiate a return request.

Our team of Skincare Experts can provide personalized assistance for your purchase. Kindly reach us through our Contact Us page at least 2 business days before your next scheduled shipment.

No Returns or Exchanges After 30 Days

After the initial 30-day guarantee period, no returns or exchanges will be accepted for Subscribe and Save and One-Time Orders. We do not accept any returned products, except for products that arrive to you damaged as established below.

Defective Products

A product is considered defective if it arrives damaged. If you received defective products, reach us through our Contact Us page within 15 business days of delivery. Replacement will be arranged after evaluation.

What should I do if I have an allergic reaction?

In rare allergic reactions, you should stop using the product and seek medical assistance. Please refer to our Disclaimer page for any allergens and health concerns you may have.