What is TheSpaDr's Return and Refund Policy?

At The Spa Dr., your satisfaction matters to us. We stand behind the quality of our products and want to ensure you feel confident about every purchase. This Return and Refund Policy explains how returns, refunds, and subscription changes work for customers in the United States and Canada.

For U.S. Customers

First Orders (One-Time Purchase & First Subscription Order)

We offer a 30-day satisfaction guarantee on your very first order, whether it’s a one-time purchase or the first delivery from your subscription. This means you have 30 days from the date of delivery to evaluate your product. If it doesn't meet your expectations, simply initiate a return request via our Contact Us page.

• Return window: 30 days from delivery
• Condition: Products may be opened or unopened
• Processing fee: Free

Ongoing Subscription Orders

For any subscription deliveries after your first one, you can request a return within 15 days of delivery if you’re not satisfied.

• Return window: 15 days from delivery
• Condition: Products must be unopened and sealed
• Processing fee: $10 USD

For Canada Customers

First Orders (One-Time Purchase & First Subscription Order)

We extend the same 30-day satisfaction guarantee to our Canadian customers for your first purchase, whether it’s a one-time order or your first subscription delivery. You have 30 days from the delivery date to evaluate your product. If it doesn't meet your expectations, simply initiate a return request via our Contact Us page.

• Return window: 30 days from delivery
• Condition: Products may be opened or unopened
• Processing fee: Free

Ongoing Subscription Orders

For any subscription shipments after your first, we accept returns within 15 days of delivery.

• Return window: 15 days from delivery
• Condition: Products must be unopened and sealed
• Processing fee: $10 USD

How to Start a Return

We’re happy to help. To get started, just visit our Contact Us page within your return window—30 days from delivery for first-time purchases, or 15 days for ongoing subscription orders. We’ll guide you through the next steps.

Returns Outside the Guarantee Window

Once the return window has passed—30 days for your first order and 15 days for recurring orders—we’re unable to accept returns or exchanges for Subscribe and Save or One-Time Orders.

Defective Products

If your item arrives damaged, mislabeled, or appears contaminated, please reach out through our Contact Us page. We’ll assess the issue and arrange a refund or replacement after evaluation.

What should I do if I have an allergic reaction?

If you have an allergic reaction to a product, discontinue use immediately and consult a healthcare provider. You can request a refund by contacting us through our Contact Us page. For more information about allergens or ingredient concerns, please review our Disclaimer page.

Processing Fees Summary

U.S. Customers

• First order: Free returns
• Ongoing subscriptions: $10 return processing fee (products must be unopened and sealed)

Canada Customers

• First order: Free returns
• Ongoing subscriptions: $10 USD return processing fee (products must be unopened and sealed).

Note: Processing fees help cover administrative costs associated with return processing and inventory management.